Zulily is a fun site that has daily deals on a variety of clothing and accessories. These sales last from one to three days, and customers can purchase items until they are out of stock. However, many customers have questions about how to make returns and how the site ships items. In the meantime check out our Zulily Reviews.
What is the general return policy?
Because of Zulily’s amazing deals, returns are not accepted on all items; items that are not eligible for returns are intimate apparel, including shapewear, as well as swimsuits and rash guards. Items that are marked as a final sale or that have been personalized will not be accepted as returns either.
To make a return, customers will need to receive a return authorization number from customer service. They will then need to pay to have the item shipped back. The returned item cannot have been washed, worn or used and must include its original packaging. Exchanges are not done. Proper returns will receive a store credit that will stay on the customer’s online account and can only be used for new merchandise.
Email Address
However, Zulily (their email address is service@zulily.com) does make exceptions for items that are damaged. The item will still need to be returned by contacting customer service. When they receive the item, they will credit the customer’s credit card or Paypal account for the full amount of the item plus the delivery charges.
How long are returns processed; are there any extra fees?
A return must be made within 14 days from the time the item was originally shipped. In addition, unless the item arrived damaged, the company will not refund the original delivery charges. However, there are no other restocking fees. If items are returned without the proper authorization through customer service, the items will be returned to the customers.
What is the shipping policy, fees and terms?
Zulily ships domestically as well as internationally to over 100 countries. Customers can use physical street addresses as well as PO Boxes for shipments although large items may require physical street addresses. Most orders within the U.S. ship via FedEx or UPS.
Domestic shipping charges start at $5.95. International rates as well as rates to ship large or heavy items are higher than this. However, Zulily has a fabulous policy that allows users to make multiple orders on the same day for the same base shipping rate. This allows individuals to snag great deals as soon as they see them. They send out an email when each item in an order ships. In addition, customers will be able to retrieve all of their order and shipment information from their online account page.
When shopping at Zulily, it helps to be aware of shipping and return policies before hitting the purchase button. While the company does take returns on many items, the returns must be completed within a short time frame and are usually only eligible for store credit. However, the company happily ships to numerous countries around the world.
